Got Questions?
Frequently Asked Questions (FAQ)
Find answers to the most common questions about our products, services, and cooperation process.
If you can’t find what you’re looking for, please feel free to contact our team — we’re here to help.
What products do you manufacture?
We specialize in manufacturing filter elements, laser-cut metal parts, sheet metal components, mechanical parts, hardware tools, and industry-specific equipment parts.
What industries are your products used in?
Used in pharmaceutical, chemical, oil, food, water treatment, electronics, automotive, etc.
Do you offer customization or OEM/ODM services?
Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.
Can I customize the packaging?
Yes, neutral or custom logo packaging is available upon request.
Are your products certified?
Yes, we can provide ISO, CE, RoHS, and other certifications upon request.
Can you provide brochures?
We offer free e-brochures.
How can I get a quotation?
Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Are your products can do EXW/FOB/CIF/DDP terms?
Yes, we support various Incoterms. Main shipping ports are Shanghai 、 Ningbo and Shenzhen.
What markets do you serve?
We serve clients in the USA, UK, Germany, Australia, Japan, the Middle East, and Southeast Asia.
Can I get a sample first? How long does it take?
Yes, samples are available. It usually takes 3–7 days depending on the complexity.
What’s the lead time for bulk orders?
Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the order.
Do you have stock? Is delivery on time?
Some regular models are in stock. We strictly follow lead times.
Can I mix different models in one order?
Yes, mixed orders are welcome to help you reduce inventory burden.
What are your shipping methods?
We ship by air, sea, or express. FOB, CIF, DDP terms are available.
Do you accept long-term partnerships or distributor agreements?
Yes, we welcome long-term partnerships and offer special pricing and support.
Where is your factory located? Can we visit?
Our factory is located in Zhejiang/Jiangsu/Guangdong, China. You’re welcome to visit anytime.
What payment methods do you accept?
We accept T/T, L/C, PayPal, Alibaba Trade Assurance, etc.
Can you issue an invoice?
Yes, we provide proforma and commercial invoices for customs and payment purposes.
Can you sign a Non-Disclosure Agreement (NDA)?
Yes, we respect your IP and can sign an NDA before cooperation.
Do you provide a product manual or video?
Yes, PDF manuals and operation videos are available for each product.
Can you provide product training?
Yes, remote training are available to help clients understand the product quickly.
Do you offer after-sales service?
Yes, we provide warranty support. If there’s a quality issue, we offer returns or replacements.
Contact Us
Address
Chanzeho Technology Park, No. 114-1 Longxing North Road, Longtian Community, Longtian Street, Pingshan District, Shenzhen, China
Send Us a Message
Here’s how you can contact us for any questions or concerns.